FAQ

Pixmove Licence Questions: What the Register Says

In short: The Anjouan public register lists Pixmove Ltd. under B2B licence ALSI-202410066-FI2, issued on . Read on , that register gave the licence an expiry of , three days later, and a licence can be renewed.

This is the rare case where a supplier licence can actually be checked, so we checked it, and then we read the register around it.

Falling Pickaxe client: cash, bet, reel
Nothing in the client names a licence, a return or a regulator, so every check has to start outside the game. Source: our own screenshot.
Game:
Falling Pickaxe (a Pixmove instant-win game)
Type:
Instant game
RTP as published:
95%, printed on the maker's own game page, in its catalogue data and in its press release, and printed on no screen inside the game itself.
Max win:
160 times the bet, which is what the maker's own game page and its catalogue data both print.

How We Checked the Licence

We checked the licence from the seal inwards. The maker's footer carries an Anjouan seal, and the seal does real work: its script sits on a subdomain of the authority's site and its link opens a validator on a third domain, which answers for pixmove.com with a company name, an address and an operating status.

What we looked upWhat the register returned
Licence numberALSI-202410066-FI2
Company on the recordPixmove Ltd.
Registered domainpixmove.com
Issued
Expiry on the record
Date we read it, three days before that expiry
Status word usedvalid
Who publishes the numberThe register. The maker shows a seal and no number

Read on ; the maker can change a screen without saying so.

From there we went to the public register, pulled the full file and read it. It held 1,343 entries on . Pixmove Ltd. is one of them, with a licence number of its own and the domain the validator confirms.

That is a better result than a supplier claim usually gets. A list of authorised casinos answers one question, whether a site is authorised in that market, and leaves the studio behind one of its games out of scope, so the usual answer here is that the two registers sit apart.

Four Statuses, and Only One Word in Use

Four statuses exist on paper and one word does all the work in practice. The authority's own definitions page lists four statuses a licence can hold: Active, Suspended, Revoked and Expired. Expired is defined as a licence whose "validity period has ended and the licence has not been renewed", after which "the former licence holder is no longer authorised to conduct licensed activities". The page adds that only entities with an Active status are authorised.

Rules screen stating the eighth spin guarantee after seven
The rules screen states the eighth-round promise and names no regulator, no licence and no number anywhere on it. Source: our own screenshot.

The file uses different vocabulary. Every one of its 1,343 entries reads as valid, and 146 of them, 10.9% of the register, carry an expiry date that had already passed when we read it. The oldest sits at , nearly three months earlier.

Eleven entries break the authority's own numbering format too, with a lowercase l standing in for a capital letter i, spaces where the hyphens belong, or an F16 where an FI1 should be.

Outside the Licence's Reach

Two things sit outside the licence's reach: your complaint, and the casino that puts the game in its lobby. The authority says both itself, and the validator page is unusually direct about it, so we quote it rather than summarise. The authority and its board "do not hear, consider, or mediate player-level disputes (such as payouts, bonuses, account management etc)", and compliance with the law where a player actually lives is "the sole legal responsibility of the B2C operator".

Buy Bonus screen pricing Wooden, Stone and Iron at a 30.00
The screen that takes the largest amounts prints Min 10 and Max 20000 and nothing about who licensed it. Source: our own screenshot.

Read plainly, that means the licence certifies a supplier to supply. It is a permission to supply and nothing more: complaints go elsewhere, and any casino that puts the game in its lobby stands outside it.

Enforcement, in Numbers

In numbers, enforcement here comes to three companies: one on the current suspension list and two on the current revocation list, against 1,343 licences on the register. This authority publishes both lists openly, and they are short.

What we counted, and whereValue
Entries in the downloadable file1,343
Entries carrying the status word valid1,343, which is all of them
Entries already past their own expiry date146, or 10.9%
Earliest of those expiry dates
Entries expiring within a week of 48
Numbers that break the authority's own format11
Licences of the b2b type, which is Pixmove's173
Companies on the authority's current suspension list1
Companies on its current revocation list2

One licence is currently suspended, held by Mucho Gaming Limited, for violating licence conditions and failing to take part in dispute resolution. Two are currently listed as revoked: Knifex Ltd for fraud, and Amor 25 Limited for illegal sublicensing. Both lists are headed as current rather than historical, and the authority publishes a reinstatement route as well, so three is what stands today.

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What Else Do Readers Ask?

Is Pixmove licensed?

Yes. The Anjouan public register lists Pixmove Ltd. under B2B licence ALSI-202410066-FI2, issued , against the domain pixmove.com.

Where can I check that licence myself?

The authority publishes a searchable register and a seal validator. The seal on the maker's own footer links straight to the validator page for its domain.

Who publishes the licence number?

The register does. The maker shows a seal in its footer and leaves the number to the register, which is where we read it. One of the copy sites prints it too, second-hand.

Why do two different company names appear?

The footer of pixmove.com names Pixmove BV in Curaçao, while the register and the validator both name Pixmove Ltd. on Anjouan.

When does the licence expire?

The register gives as the expiry, three days after we read it on . A licence can be renewed, so treat this as a date to recheck.

Does the licence mean someone will handle my complaint?

No. The validator states that the authority does not hear, consider or mediate player disputes about payouts, bonuses or account management.

How many licences does this register hold?

It listed 1,343 entries when we read it, of which 173 are business-to-business supplier licences like this one.

Are all of those licences current?

Every entry in the file reads as valid, yet 146 of them, which is 10.9%, carry an expiry date that has already passed, the oldest from .

Does the authority act against licensees?

Rarely, on what it publishes. Its current lists show one suspended licence and two revoked ones, for fraud and for illegal sublicensing.

Is Falling Pickaxe itself certified?

None that anyone publishes. The licence covers the supplier rather than the individual game, and our search for a laboratory certificate on this title came back empty.